Frequently Asked Questions
Choosing your product
What is the Furday Fur Remover Roller?
It is a reusable handheld tool designed to gather loose pet hair from suitable household fabrics, without adhesive-sheet refills. One item includes one roller. It is not available to order yet; contact us if you have a question.
Where will the roller ship?
At launch, standard shipping for the roller is included to the contiguous United States and D.C. Other destinations are not currently offered for this product. Processing and transit are separate, and no arrival date is guaranteed.
What does the Everyday Brush do?
It is a reusable handheld tool designed to collect loose pet hair from suitable household fabrics. The collection compartment holds the hair until you empty it.
Which option should I choose?
Start with a single brush if you want one tool for your routine. Multipacks give you additional brushes; cleaning sets contain the pictured combination of tools. Review the selected option's photo, contents, and price before adding it to your bag.
What does quantity one mean?
It means one complete selected option. If you select a two-pack and choose quantity one, you are ordering one pack containing two brushes.
Can I use it directly on my pet?
The household fabric-cleaning brush is not a grooming tool. Use it on suitable household fabric, follow the manufacturer's instructions, and test an inconspicuous area first.
Delivery and availability
Why is an option sold out?
Only options available for your delivery destination can be purchased. Contact us with the product and option name if you would like us to check availability.
How much is shipping and when will my order arrive?
Available shipping options and charges appear at checkout after you enter your address. Processing and carrier transit are separate. If no timing estimate is shown or you need an item by a particular date, ask us before ordering.
Order help
How do I ask about an order?
Use our contact form and include your order number, the email used at checkout, and a description of the issue. Do not send payment-card details.
Can I change or cancel an order?
Contact us as soon as possible. We will check the actual fulfillment status; changes may not be possible after processing has begun. Any applicable cancellation and refund rights remain unaffected.
What if an item is damaged, incorrect, or missing?
Contact us promptly with your order number and describe the problem so we can review it and arrange the appropriate next step.
How do I request a return?
Contact us before mailing anything back. We will confirm the applicable return instructions and destination. The address on a parcel may not accept returns.